CMA Compliance Self-Assessment
Check your practice against the CMA veterinary remedies. Identify compliance gaps ahead of the staged 2026-27 implementation dates.
Answer each question based on your practice's current status. This assessment covers four CMA remedy areas from the March 2026 Final Report, now made binding by the Veterinary Services Market Investigation Order 2026 — pricing transparency, itemised billing, treatment cost estimates, and ownership disclosure.
Pricing Transparency
1. Published price list for common services on your website
2. Published price list displayed in practice
3. Standardised format for price presentation
4. Prices include all mandatory fees (no hidden charges)
5. Regular price list updates when fees change
6. Consultation fee clearly displayed separately
7. Out-of-hours surcharges clearly communicated
Itemised Billing
8. Invoices itemise consultation fees separately
9. Invoices itemise diagnostic costs separately
10. Invoices itemise medication costs separately
11. Invoices itemise surgical/procedure costs separately
12. PMS configured to produce itemised invoices automatically
Cost Estimates
13. Written estimates given for pathways likely to cost £500+ (incl. VAT), by the end of the next working day
14. Estimates state the factors that could materially change the cost
15. Documented process for providing estimates
16. Staff trained on estimate requirements
17. Copies of estimates kept for at least 12 months
Ownership Disclosure
18. Ownership structure disclosed on website
19. Ownership structure disclosed in practice
20. Corporate parent identified (if applicable)
21. Multi-site independents: business or trading name shown at every site (if applicable)
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